Refund Policy

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1. Right of Withdrawal

In accordance with Austrian consumer protection laws (Konsumentenschutzgesetz) and European Union regulations, you have the right to withdraw from your purchase within 14 days of receiving the product without giving any reason.

This right applies to consumers (natural persons acting for purposes outside their trade, business, craft, or profession) who purchase goods from us.

2. Withdrawal Period

The 14-day withdrawal period begins:

• From the day you receive the goods, or
• From the day you receive the last item if you ordered multiple items in one order, or
• From the day you receive the first item if you ordered goods that are delivered separately

To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires.

3. How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by:

• Email: partnership@vyxtoranshak.world
• Phone: +431717280
• Postal Mail: Vyxtoranshak, Am Europl. 2, 1120 Wien, Austria

You may use the withdrawal form template below, but it is not mandatory. A clear statement of your intention to withdraw is sufficient.

4. Return Conditions

To be eligible for a refund, products must be:

• Returned within 14 days of delivery
• Unopened and in original packaging
• In the same condition as when received
• Accompanied by proof of purchase

5. Return Shipping

You are responsible for the cost of returning the goods unless:

• The product was defective or incorrect
• We failed to inform you about your right of withdrawal

We recommend using a trackable shipping method for returns.

6. Refund Processing

Once we receive and inspect the returned product:

• We will process your refund within 14 days
• Refunds will be issued to the original payment method
• You will receive an email confirmation when the refund is processed

We may withhold the refund until we have received the goods back or until you have provided proof of return.

7. Exceptions to Right of Withdrawal

According to Austrian and EU law (KSchG and Directive 2011/83/EU), the right of withdrawal does not apply to:

• Goods made to your specifications or clearly personalized
• Goods that are sealed and not suitable for return for health or hygiene reasons if unsealed after delivery
• Goods that become inseparably mixed with other items after delivery
• Sealed audio or video recordings or computer software if unsealed after delivery

For dietary supplements, the right of withdrawal applies unless the product has been unsealed and consumed, in which case the right may be limited.

8. Defective Products

If you receive a defective or damaged product:

• Contact us immediately at partnership@vyxtoranshak.world
• Provide photos of the defect or damage
• We will arrange for a replacement or full refund
• We will cover return shipping costs for defective items

9. Late or Missing Refunds

If you haven't received your refund within the specified timeframe:

• Check your bank account or payment method
• Contact your bank or payment provider
• Contact us at partnership@vyxtoranshak.world if the issue persists

10. Return Address

Please send returns to:

Please include your order number and reason for return. We recommend using a trackable shipping method and retaining proof of shipment.

11. Austrian Consumer Protection Information

As a consumer in Austria, you are protected by:

• Konsumentenschutzgesetz (KSchG) - Austrian Consumer Protection Act
• EU Directive 2011/83/EU - Consumer Rights Directive
• EU Regulation 524/2013 - Online Dispute Resolution

For complaints or disputes, you may contact:

• European Consumer Centre Austria: www.europakonsument.at
• Online Dispute Resolution Platform: https://ec.europa.eu/consumers/odr/

12. Contact Us

For questions about returns or refunds, please contact us:

Email: partnership@vyxtoranshak.world

Phone: +431717280

Address: Am Europl. 2, 1120 Wien, Austria